This Privacy Policy describes how Coastline Vacation Tech ("we," "us," or "our") collects, uses, and shares personal information of users of our site and our vacation rental software, property management system, channel management, guest communication, reporting and analytics, booking engine, payment processing, automation tools, customer relationship management (CRM), revenue management, housekeeping management, maintenance management, owner portal, accounting integration, API integrations, and mobile app (collectively, "this service"). We are located at 225 Ocean Drive, Suite 300, Miami Beach, FL, 33139.
Information We Collect
We collect information in the following ways:
Information You Provide Directly: You may provide information to us when you create an account, use our services, fill out forms, contact us, or otherwise interact with our online platform. This information may include your name, email address, phone number, mailing address, property information, financial information, booking details, guest information, and other details relevant to your use of this service.
Information We Collect Automatically: When you use our site, we may automatically collect certain information about your device and usage. This information may include your IP address, browser type, operating system, referring URLs, pages visited, and other browsing information. We may use cookies, web beacons, and similar technologies to collect this information.
Information from Third Parties: We may receive information about you from third parties, such as channel partners, booking platforms, payment processors, and other service providers. This information may include booking details, payment information, and other data relevant to your use of this service.
How We Use Your Information
We use your information for the following purposes:
Providing and Improving this Service: We use your information to operate, maintain, and improve our vacation rental software, property management system, and other related services. This includes processing bookings, managing properties, communicating with guests, providing customer support, and personalizing your experience.
Communication: We may use your information to communicate with you about updates, promotions, and other information related to our service. We may also use your information to respond to your inquiries and provide customer support.
Analytics and Research: We may use your information to analyze usage patterns, conduct research, and improve our services. This may include aggregating and anonymizing data for statistical purposes.
Marketing: We may use your information to send you marketing communications about our products and services. You can opt out of receiving marketing communications at any time.
Legal Compliance: We may use your information to comply with applicable laws and regulations, including tax reporting, data security, and other legal requirements.
Security and Fraud Prevention: We may use your information to detect, prevent, and address fraud, security breaches, and other illegal activities.
Sharing Your Information
We may share your information with the following categories of recipients:
Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing providers, and customer support providers. These service providers are contractually obligated to protect your information.
Channel Partners and Booking Platforms: We may share your information with channel partners and booking platforms to facilitate bookings and manage property listings.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
Affiliates: We may share your information with our affiliates for business purposes.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Access: Request access to your personal information.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information.
Restriction of Processing: Request that we restrict the processing of your personal information.
Data Portability: Request to receive your personal information in a portable format.
Object: Object to the processing of your personal information.
Withdraw Consent: Withdraw your consent to the processing of your personal information.
To exercise your rights, please contact us at the address provided above. We will respond to your request within a reasonable timeframe.
Children's Privacy
This service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have data protection laws that are different from the laws of your country. By using this service, you consent to the transfer of your information to these countries.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our service after the effective date constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Coastline Vacation Tech
225 Ocean Drive, Suite 300
Miami Beach, FL, 33139
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